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A series of podcasts where I interview professional service leaders, innovators and client service stars on the importance of people delivering excellence services to drive business performance.
Episodes
Wednesday Apr 10, 2019
Wednesday Apr 10, 2019
In this episode I interview Tracey Hudson, Managing Director of outsourced HR Company - The HR Dept. Tracey runs three HR Dept office in Kenilworth, Rugby and Belper.
We discuss people, culture, the biggest HR issues and how to avoid them, digitisation, awards, social media, service excellence and contribution.
Giving back is a big part of my values, so we ask that, if you enjoy the episode and you would like to show your appreciation for our time and valuable information, feel free to make a donation to Tracey's charity of choice Purple Community Fund https://www.p-c-f.org
To find out more about The HR Dept, please go to https://www.hrdept.co.uk
To find out more about First Impressions, please go to http://www.firstimpressions.uk.com
Tuesday May 28, 2019
Tuesday May 28, 2019
In this episode I inter new Debbie Moss, Service Team Leader of Gallagher Insurance. They specialise in insurance, risk management and consultancy.
We discuss people, culture, the Gallagher Way, service excellence and awards.
Gallagher nominated charity is The Belgrade Theatre http://www.belgrade.co.uk
My nominated charity is Moonwalk https://moonwalklondon2019.everydayhero.com/uk/lyn-1
To find out more about Gallagher, here is their website https://www.ajg.com/uk/
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
Tuesday Jun 18, 2019
Tuesday Jun 18, 2019
In this episode, I interview James Hodgson, Relationship Director at Barclays Corporate.
We discuss people, relationships, tailoring your service, adding value, customer focus and some really useful information on risk, raising finance and fraud prevention.
James' nominated charity is The Ambulance Staff Charity http://www.theasc.org.uk
To find out more about Barclays https://www.barclays.co.uk
To connect with James linkedin.com/in/james-hodgson-033b4846
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) linkedin.com/in/lynbromley
Tuesday Jul 23, 2019
Tuesday Jul 23, 2019
In this episode I interview Helen Routledge, CEO of Totem Learning.
We discuss virtual reality, gaming, L&D, creativity, culture, creative conflict, passion and awards.
Helen's nominated charities are The Butterfly Foundation https://www.butterfly-foundation.com
and McMillan https://www.macmillan.org.uk
To connect with Helen https://www.linkedin.com/in/helenroutledge/
or https://www.totemlearning.com
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/
Please do rate and review the podcast on Apple iTunes or Podbean to help other to find the podcast.
Tuesday Sep 24, 2019
Tuesday Sep 24, 2019
In this episode I interview Nick Hanson, General Manager of Mallory Court Country House Hotel and Spa.
We discuss how professional services can learn from hospitality, people, team work, 6th sense, standards and awards.
Nick's nominated charity is The Rigby Foundation http://www.rigbygroupplc.com/about/the-rigby-foundation/
To find out more about Mallory Court, please go to https://www.mallory.co.uk
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/
Please do rate and review the podcast on Apple iTunes or Podbean to help other to find the podcast.
Tuesday Oct 22, 2019
Tuesday Oct 22, 2019
In this episode I read the mindset section of Trusted, the bestselling book I co-authorerd in 2017. It was also a finalist in the Business Book of the Year Awards 2018.
It has recently been #mentalhealthawareness2019 so I wanted to share some tips about managing your mindset.
My nominated charity is Suited for Success https://www.suitedforsuccess.co.uk
To find out more about about Trusted, please go to http://firstimpressions.uk.com/trusted
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/
Please do rate and review the podcast on Apple iTunes or Podbean to help other to find the podcast.
Tuesday Nov 26, 2019
Tuesday Nov 26, 2019
We have a first on the podcast, I interview both Mike Penny, Service Delivery Director and Russell Howarth, Cyber Security Consultant from Zenzero.
We discuss how the IT industry can benefit from focusing on the communication and human aspect of customer service as well as the technical skills that are required.
Their nominated charity is Safeline https://www.safeline.org.uk
To find out more about Zenzero, please go to https://www.zenzero.co.uk
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/
Please do rate and review the podcast on Apple iTunes or Podbean to help other to find the podcast.
If you would like to find out more about the service excellence awards for 2020, please head over to the website http://serviceexcellenceawards.co.uk
Tuesday Dec 17, 2019
Tuesday Dec 17, 2019
In this episode I interview Martin Gibbs, Managing Partner at Dafferns Chartered Accountants and Business Advisors.
We discuss making the complex simple, building relationships, service excellence in action, investing in their team to develop their potential, maximise their performance and deliver excellent service. We also discuss the digital revolution and we slightly geeked out on spreadsheets for a moment!
Martin's nominated charity is Coventry Cyrenians - a charity to support homelessness.
http://www.coventrycyrenians.co.uk
and The Alzheimers Society
To find out more about Dafferns, please go to https://dafferns.com
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/
Please do rate and review the podcast on Apple iTunes or Podbean to help other to find the podcast.
Wednesday Jan 22, 2020
Wednesday Jan 22, 2020
In this episode I interview Henrik Court, owner of Henrik Court Events management Ltd.
We discuss the happy accident that saw Henrik moving in to events, how we co-created the Midlands Service Excellence Awards in 2018 and Henrik's top tips on delivering service excellence in his events business.
Henrik's nominated charity is Parkinsons UK
and he also supports cancer charities
To find out more about Henrik, please head over to https://www.linkedin.com/in/henrikcourt
To find out more about the Midlands Service Excellence Awards, please head to http://serviceexcellenceawards.co.uk
and for tickets https://www.eventbrite.co.uk/e/midlands-service-excellence-awards-2020-tickets-77978803701
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/
Please do rate and review the podcast on Apple iTunes or Podbean to help other to find the podcast.
Tuesday Feb 25, 2020
Tuesday Feb 25, 2020
In this episode I interview Maxine Laceby, CEO and Founder of Absolute Collagen.
We discuss bone broth (yes really!), identity, image, growth customer service ethos, innovation and much, much more!
To find out more about Absolute Collagen https://www.absolutecollagen.com
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/
Please do rate and review the podcast on Apple iTunes or Podbean to help other to find the podcast.