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A series of podcasts where I interview professional service leaders, innovators and client service stars on the importance of people delivering excellence services to drive business performance.
Episodes
Tuesday Mar 31, 2020
Tuesday Mar 31, 2020
In this episode I interview Pam Sheemar, NatWest Entrepreneur Development Manager.
We discuss culture, values, entrepreneurship and service excellence in good times and in times of crisis.
To find out more about the NatWest Entrepreneur Programmes, please see www.business.natwest.com/business/services/accelerator.html
To find out more about the charity Pam mentioned: Midland Langar Seva Society https://www.midlandlangarseva.org/
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/
Please do rate and review the podcast on Apple iTunes or Podbean to help other to find the podcast.
Monday Apr 20, 2020
Monday Apr 20, 2020
In this episode I interview Assim Ishaque, Founder of The Entrepreneurs Trust
We discuss something a little different in this episode. We talked about the flip side of service excellence: what happens when things go wrong, failure and broken trust. We discuss the real path to entrepreneurship, warts and all!
To find out more about The Entrepreneurs Trust, please see
to connect with Assim, you can find him at https://www.linkedin.com/in/assimishaque/
To find out more about the charities Assim mentioned: https://www.oxfam.org.uk and https://www.msf.org.uk
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/
Please do rate and review the podcast on Apple iTunes or Podbean to help other to find the podcast.
Tuesday May 05, 2020
Tuesday May 05, 2020
In this episode I interview Chris Golby, Director and Co-Founder of Lumien.
We discuss mental health and wellbeing, anxiety, the 24-hour society, culture and of course, service excellence.
To find out more about Chris and Lumien, please follow these links:
https://www.linkedin.com/in/christophergolby/
For the free trial Chris mentioned: https://www.lumien.co.uk/personal/
To find out more about the charity Chris highlighted: https://www.freeatlast.st/
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/
Please do rate and review the podcast on Apple iTunes, Spotify, Google Podcast or Podbean to help other to find the podcast.
Tuesday May 19, 2020
Tuesday May 19, 2020
In this episode I interview Gosia Walendzik, Founder of Accelerate Change.
We discuss managing change, change during Covid-19, project management, culture and of course, service excellence.
To find out more about Gosia, please follow these links:
https://www.linkedin.com/in/acceleratechange/
https://www.instagram.com/gosia_walendzik/
To find out more about the charity Gosia highlighted:https://www.crohnsandcolitis.org.uk/
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/
Please do rate and review the podcast on Apple iTunes, Spotify, Google Podcast or Podbean to help other to find the podcast.
Tuesday Jun 02, 2020
Tuesday Jun 02, 2020
In this episode I interview Patricia White, Chief Executive of Suited for Success.
We discuss the fabulous work that SFS does in helping people back into work through interview coaching and providing interview clothing and most importantly, confidence. We discuss what service excellence means to Patricia at the charity and how, even though furloughed, she has been able to collaborate with other charities to provide support during lockdown.
To find out more about Patricia and Suited for Success, please follow these links:
https://www.suitedforsuccess.co.uk/
https://www.instagram.com/patricia-white/
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/
Please do rate and review the podcast on Apple iTunes, Spotify, Google Podcast or Podbean to help other to find the podcast.
Tuesday Jun 16, 2020
Tuesday Jun 16, 2020
In this episode I interview Elinor Perry-Hall, Managing Director of Pentlands Accountants and Advisors.
We discuss how life has changed during lockdown, how Elinor has collaborated with other local businesses to support clients and contacts, what service excellence means to Pentlands and probably not one you'd expect...firewalking!
To find out more about Elinor and Pentlands, please follow these links:
https://www.linkedin.com/in/elinorperry/
To find out more about the Purple Community Fund, here is their website: https://www.p-c-f.org/
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/
Please do rate and review the podcast on Apple iTunes, Spotify, Google Podcast or Podbean to help other to find the podcast.
Wednesday Aug 05, 2020
Wednesday Aug 05, 2020
In this final episode of the series, I interview Sophie Howe, Director of Comtec Translations.
We discuss how Comtec live and breathe service excellence, the importance of reputation in family businesses and the sheer breadth of languages (200) and services they offer to their clients.
To find out more about Sophie and Comtec, please follow these links:
https://www.comtectranslations.co.uk/
https://www.linkedin.com/in/sophiehowecomtectranslations/
https://www.linkedin.com/company/comtec-translations/
To find out more about the charity Sophie mentioned: Translators Without Borders, please go here https://translatorswithoutborders.org/
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/
Please do rate and review the podcast on Apple iTunes, Spotify, Google Podcast or Podbean to help others to find the podcast.